"Kathy is very knowledgeable and helped me navigate through the confusing line up of the many Health insurance plans. Thankyou, Kathy! There seems to be a few different phone numbers, and I wasn't sure what number to call. Although, I was always able to get a hold of someone."
David, Shoreview, MN
MNSure Open Enrollment, 2023
We see it, too, David. Some calls require recording for compliance and, thus, a unique number. And then our CRM (client relationship management) system won't let us text you, unless we text from a toll-free number.
You are left to wonder, "Do I call the toll-free number, then? Return text, toll-free?"
One thing we are going to try in the near future is a receptionist. One number for you to call, and a real person who can direct it to us, on your behalf. Let us know how that feels to you, when we try that out.
Yours, with our thanks for answering 2 quick LTC questions.